Commelia vs. Superchat

Superchat is built for reach: WhatsApp campaigns, social messengers, SMS and even AI phone calls in one inbox for sales, marketing and support. Commelia is built for depth: fewer channels, but every conversation handled with care, privacy and the right person on the other end.

Last checked: 16 October 2026

Comparison of Commelia and Superchat
Feature	Commelia	Superchat
Chat with visitors	YesWebsite widget	YesLive chat
Email or mail counselling	YesYour own mailbox (IMAP/SMTP)	Yes
WhatsApp	YesOne number per project, from the Team plan	Yes
Other messengers (e.g. Threema, Instagram, Telegram, SMS)	YesThreema, one gateway ID per project	YesInstagram, Facebook Messenger, Telegram, SMS
Shift planning for the team	YesAdd-on in Team, included in Organization: shifts, swaps and on-duty routing	Not stated by vendor
AI answers visitors and hands over to people	YesAuto mode with handover, from the Team plan	YesAI agents from the Professional plan
AI reply suggestions for the team	YesIncluded in all plans	YesAI Copilot as an add-on
Automatic translation of conversations	YesRead in your language, reply in the visitor's	Not stated by vendor
Personal data removed before AI and knowledge base	YesKnowledge drafts and summaries always; AI prompts optionally	Not stated by vendor
Visitors can delete their own messages	YesWhen ending a chat in the widget	Not stated by vendor
Hosting location stated	YesSwitzerland, or your own server	YesServers in Germany
Security certification (e.g. ISO 27001)	YesHosted at Swiss ISO 27001-certified providers	YesISO 27001
Self-hosting on your own server	YesSource code available (FSL-1.1-ALv2)	Not stated by vendor
Prices published online	Yes	Yes12-month minimum term

What sets Commelia apart

Built for social and health organisations: peer experts and professionals answer together in groups.
An AI assistant that answers from your briefing and approved knowledge base, and hands over on sensitive topics, crisis signals or when someone asks for a person.
Personal data is removed before knowledge entries and summaries are stored.
Hosted at Swiss ISO 27001-certified providers, or on your own server with the source code.
Visitors can delete their messages themselves, and shift planning makes sure someone is on duty.

Where Superchat may be the better fit

WhatsApp and social messengers are your main channels, including marketing campaigns.
You need SMS, Telegram or phone calls handled by AI.
Your procurement requires the vendor itself to be ISO 27001 certified.
You want native apps for desktop, iOS and Android.

In a nutshell

Superchat

Superchat suits you best if messaging is a growth channel for you, with campaigns, broadcasts and many social networks.

Commelia

Commelia suits you best if people come to you for help rather than offers, and you need anonymization, Swiss hosting and a clear handover from AI to people.

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How we compare

We only use information the vendors publish on their own websites. The sources are listed on each page.
Where we found no public information, we write “not stated by vendor”. That does not mean the feature is missing.
Products change. Please check the vendor's current information before deciding.
Have we got something wrong or out of date? Write to hello@commelia.com and we will correct it promptly.

Sources (vendor websites)

Superchat is a product of SuperX GmbH. Product names and trademarks belong to their respective owners. Commelia is not affiliated with SuperX GmbH. All information about Superchat comes from the vendor's public websites as of the date shown and is provided without warranty.