Commelia vs. ChatWerk

ChatWerk puts WhatsApp at the centre, with newsletters, campaigns and a visual chatbot builder for businesses. Commelia puts the conversation at the centre: website chat, email, WhatsApp and Threema in one calm inbox for teams that care for people.

Last checked: 16 October 2026

Comparison of Commelia and ChatWerk
Feature	Commelia	ChatWerk
Chat with visitors	YesWebsite widget	YesWeb chat in all plans
Email or mail counselling	YesYour own mailbox (IMAP/SMTP)	Not stated by vendor
WhatsApp	YesOne number per project, from the Team plan	YesCore focus
Other messengers (e.g. Threema, Instagram, Telegram, SMS)	YesThreema, one gateway ID per project	YesFacebook Messenger, Instagram, Telegram (from Basic)
Shift planning for the team	YesAdd-on in Team, included in Organization: shifts, swaps and on-duty routing	Not stated by vendor
AI answers visitors and hands over to people	YesAuto mode with handover, from the Team plan	PartlyAI FAQ bot (beta) as an add-on; AI agents in Enterprise
AI reply suggestions for the team	YesIncluded in all plans	YesAI writing assistant included
Automatic translation of conversations	YesRead in your language, reply in the visitor's	Not stated by vendor
Personal data removed before AI and knowledge base	YesKnowledge drafts and summaries always; AI prompts optionally	Not stated by vendor
Visitors can delete their own messages	YesWhen ending a chat in the widget	Not stated by vendor
Hosting location stated	YesSwitzerland, or your own server	Not stated by vendor
Security certification (e.g. ISO 27001)	YesHosted at Swiss ISO 27001-certified providers	Not stated by vendor
Self-hosting on your own server	YesSource code available (FSL-1.1-ALv2)	Not stated by vendor
Prices published online	Yes	YesPlus a one-time setup fee

What sets Commelia apart

Built for social and health organisations: peer experts and professionals answer together in groups.
An AI assistant that answers from your briefing and approved knowledge base, and hands over on sensitive topics, crisis signals or when someone asks for a person.
Personal data is removed before knowledge entries and summaries are stored.
Hosted at Swiss ISO 27001-certified providers, or on your own server with the source code.
Visitors can delete their messages themselves, and shift planning makes sure someone is on duty.

Where ChatWerk may be the better fit

WhatsApp is your main channel, including newsletters and campaigns.
You also want Telegram, Instagram and Facebook Messenger in the same inbox.
You want to build chatbot flows with a visual builder.

In a nutshell

ChatWerk

ChatWerk is a good match if WhatsApp marketing and visually built chatbot flows are your priority.

Commelia

Commelia is a good match if you run a counselling or support service and need groups of professionals and peers, an AI grounded in your own knowledge and strong privacy defaults.

Start your trial

How we compare

We only use information the vendors publish on their own websites. The sources are listed on each page.
Where we found no public information, we write “not stated by vendor”. That does not mean the feature is missing.
Products change. Please check the vendor's current information before deciding.
Have we got something wrong or out of date? Write to hello@commelia.com and we will correct it promptly.

Sources (vendor websites)

ChatWerk is a product of Inbox Solutions GmbH. Product names and trademarks belong to their respective owners. Commelia is not affiliated with Inbox Solutions GmbH. All information about ChatWerk comes from the vendor's public websites as of the date shown and is provided without warranty.