For counselling services, patient groups and communities

Support that feels human — even when AI helps.

Commelia brings web chat, email and messaging into one calm inbox. Your team of professionals and peer experts answers together, while an AI assistant takes care of the routine questions and knows exactly when a person should take over.

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No credit card. Cancel anytime. Nonprofit discounts available.

Elternberatung · #128

Hi! My daughter (2) has been waking up every night since we moved. Is that normal?

Mila

Moves often unsettle little ones for a few weeks. A steady bedtime routine helps a lot. Would you like to talk to one of our counsellors?

Yes please, that would be lovely.

Handed over to Parent counselling

Hello! I'm Lea, a parent counsellor. Let's look at your evenings together…

3 reply suggestions

Privacy first

AI requests only go to zero-data-retention providers. Summaries are anonymised before they are stored.

Your data, your place

Hosted in Switzerland — or run it on your own server with the source code.

People decide

The assistant escalates on sensitive topics, crisis signals or whenever someone asks for a human.

Everything a caring support team needs

Simple enough for volunteers, powerful enough for professional teams.

One inbox for every channel

Web chat, email and (soon) WhatsApp land in the same place, with filters by project, group, channel and visitor details.

AI assistant with a hand-off

Auto mode answers first from your briefing and escalates to the right group when it should — with streaming answers that feel alive.

Reply suggestions

Type a few keywords and get three warm, ready-to-send replies, or rewrite a draft into simpler language with one click.

Groups of experts

Route questions to '1st level', 'Health professionals' or 'Peer experts'. People can belong to several groups.

A widget that fits your site

Your colours, font, logo and wording. Intro questions like age group or postcode help route each conversation.

Notifications that reach you

Live presence and typing, browser push and email notifications — so nobody waits too long.

Summaries without personal data

Every closed conversation gets a short, anonymised summary and topic tags for reporting.

API & webhooks

Connect your case management or CRM with a public API and signed webhooks.

How it works

1
Brief your assistant
Describe your services, opening hours and when to hand over — in plain words.
2
Embed the widget
Copy one snippet into your website. Customise colours and intro questions.
3
Answer together
Your team gets notified, picks up conversations and uses AI suggestions when helpful.

Made for people who help people

Parent and family counselling

Answer questions about sleep, nutrition and development — and connect worried parents with a counsellor quickly.

Patient communities

Let experienced patients and health professionals answer side by side, with clear routing for medical questions.

Social services & municipalities

Guide citizens to the right service, collect the essentials up front and hand over complex cases.

Peer support & helplines

Peers answer with empathy; crisis signals are escalated immediately to trained staff.

Associations & NGOs

Members, volunteers and donors get answers in their language from one shared inbox.

Schools & youth work

A low-threshold channel for students and parents, with clear roles and data protection.

Fair plans for mission-driven teams

All plans include web chat, email, AI-assisted replies, groups and unlimited conversations.

Starter

For small teams and first projects

CHF 29 / month

3 team members
1 project
500k AI tokens per month

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Source available. Yours to run.

Commelia is published under the Functional Source License (FSL). Customers get the full source code and may self-host it for their own organisation. Reselling or offering it as a hosted service is not allowed — and after two years, every release becomes Apache 2.0 open source.

Read the self-hosting guide

Docker Compose setup for a single server
Postgres only — no extra infrastructure
Bring your own AI key via OpenRouter

Questions & answers

Ready to make support feel human?

Try Commelia free for 30 days. Setup takes about ten minutes.

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