Commelia vs. Lime Connect

Lime Connect is a seasoned all-rounder: grown from Userlike, it brings chat, messengers, video and AI agents to service teams in every industry. Commelia is deliberately narrower. It is made for the moment someone writes to a counselling service about something personal.

Last checked: 16 October 2026

Comparison of Commelia and Lime Connect
Feature	Commelia	Lime Connect
Chat with visitors	YesWebsite widget	Yes
Email or mail counselling	YesYour own mailbox (IMAP/SMTP)	Yes
WhatsApp	YesOne number per project, from the Team plan	YesFrom Pro plan
Other messengers (e.g. Threema, Instagram, Telegram, SMS)	YesThreema, one gateway ID per project	YesInstagram, Facebook Messenger, SMS
Video counselling or video calls	No	YesVideo calls and screen sharing (Pro)
Shift planning for the team	YesAdd-on in Team, included in Organization: shifts, swaps and on-duty routing	Not stated by vendor
AI answers visitors and hands over to people	YesAuto mode with handover, from the Team plan	YesAI Agent as an add-on, billed per conversation
AI reply suggestions for the team	YesIncluded in all plans	YesAI Copilot as an add-on, per seat
Automatic translation of conversations	YesRead in your language, reply in the visitor's	Not stated by vendor
Personal data removed before AI and knowledge base	YesKnowledge drafts and summaries always; AI prompts optionally	Not stated by vendor
Visitors can delete their own messages	YesWhen ending a chat in the widget	Not stated by vendor
Hosting location stated	YesSwitzerland, or your own server	YesGermany
Security certification (e.g. ISO 27001)	YesHosted at Swiss ISO 27001-certified providers	YesISO 27001
Self-hosting on your own server	YesSource code available (FSL-1.1-ALv2)	Not stated by vendor
Prices published online	Yes	YesFree and Pro; Enterprise on request

What sets Commelia apart

Built for social and health organisations: peer experts and professionals answer together in groups.
An AI assistant that answers from your briefing and approved knowledge base, and hands over on sensitive topics, crisis signals or when someone asks for a person.
Personal data is removed before knowledge entries and summaries are stored.
Hosted at Swiss ISO 27001-certified providers, or on your own server with the source code.
Visitors can delete their messages themselves, and shift planning makes sure someone is on duty.

Where Lime Connect may be the better fit

You need many channels, such as Instagram, Facebook Messenger and SMS, besides chat, email and WhatsApp.
You want video calls and screen sharing.
Your procurement requires the vendor itself to be ISO 27001 certified.
You are looking for an established provider with many years in the market.

In a nutshell

Lime Connect

Lime Connect is the stronger choice for companies that run customer service across many channels, want video calls and value a vendor with long market experience.

Commelia

Commelia is the better fit when the people writing to you are parents, patients or people in difficult situations: peer experts and professionals in one team, an AI that knows when to step back, and data that stays in Switzerland.

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How we compare

We only use information the vendors publish on their own websites. The sources are listed on each page.
Where we found no public information, we write “not stated by vendor”. That does not mean the feature is missing.
Products change. Please check the vendor's current information before deciding.
Have we got something wrong or out of date? Write to hello@commelia.com and we will correct it promptly.

Sources (vendor websites)

Lime Connect is a product of Lime Technologies. Product names and trademarks belong to their respective owners. Commelia is not affiliated with Lime Technologies. All information about Lime Connect comes from the vendor's public websites as of the date shown and is provided without warranty.