Commelia vs. assisto

assisto is a full online counselling portal: mail counselling, video, groups and booked appointments, with long experience in the German welfare sector. Commelia is the lighter, low-threshold way in: a chat on your website, WhatsApp or Threema, where people write first and decide later whether they need more.

Last checked: 16 October 2026

Comparison of Commelia and assisto
Feature	Commelia	assisto
Chat with visitors	YesWebsite widget	YesLive chat on a website or in the app
Email or mail counselling	YesYour own mailbox (IMAP/SMTP)	YesMail counselling in the portal
WhatsApp	YesOne number per project, from the Team plan	Not stated by vendor
Other messengers (e.g. Threema, Instagram, Telegram, SMS)	YesThreema, one gateway ID per project	Not stated by vendor
Video counselling or video calls	No	YesIndividual and group video counselling
Appointment booking	No	YesIncluding paid appointments
Shift planning for the team	YesAdd-on in Team, included in Organization: shifts, swaps and on-duty routing	Not stated by vendor
AI answers visitors and hands over to people	YesAuto mode with handover, from the Team plan	YesAI chatbot with human handover
AI reply suggestions for the team	YesIncluded in all plans	Not stated by vendor
Automatic translation of conversations	YesRead in your language, reply in the visitor's	Not stated by vendor
Personal data removed before AI and knowledge base	YesKnowledge drafts and summaries always; AI prompts optionally	Not stated by vendor
Visitors can delete their own messages	YesWhen ending a chat in the widget	Not stated by vendor
Hosting location stated	YesSwitzerland, or your own server	YesGerman data centres
Security certification (e.g. ISO 27001)	YesHosted at Swiss ISO 27001-certified providers	YesCloud certified to BSI C5 and ISO 27001
Self-hosting on your own server	YesSource code available (FSL-1.1-ALv2)	Not stated by vendor
Prices published online	Yes	PartlyStarting price published; otherwise on request

What sets Commelia apart

Built for social and health organisations: peer experts and professionals answer together in groups.
An AI assistant that answers from your briefing and approved knowledge base, and hands over on sensitive topics, crisis signals or when someone asks for a person.
Personal data is removed before knowledge entries and summaries are stored.
Hosted at Swiss ISO 27001-certified providers, or on your own server with the source code.
Visitors can delete their messages themselves, and shift planning makes sure someone is on duty.

Where assisto may be the better fit

You offer structured online counselling with video, groups and (paid) appointments.
You want a counselling portal with an app for clients.
BSI C5-certified hosting in German data centres is a requirement.
You value a provider with references in the German welfare sector.

In a nutshell

assisto

assisto fits best if you deliver structured counselling with video sessions, group formats and paid appointments, hosted in certified German data centres.

Commelia

Commelia fits best if you want to be reachable where people already are, with an AI assistant for routine questions, peer experts in the team and hosting in Switzerland.

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How we compare

We only use information the vendors publish on their own websites. The sources are listed on each page.
Where we found no public information, we write “not stated by vendor”. That does not mean the feature is missing.
Products change. Please check the vendor's current information before deciding.
Have we got something wrong or out of date? Write to hello@commelia.com and we will correct it promptly.

Sources (vendor websites)

assisto is a product of zone35 GmbH & Co. KG. Product names and trademarks belong to their respective owners. Commelia is not affiliated with zone35 GmbH & Co. KG. All information about assisto comes from the vendor's public websites as of the date shown and is provided without warranty.