Commelia vs. AYGOnet

AYGOnet is a counselling toolbox from Bonn: end-to-end encrypted chat and video, appointments, rota planning and evaluation, booked module by module. Commelia shares the focus on counselling and adds a different angle: an AI assistant, messengers like WhatsApp and Threema, and a knowledge base that learns from your team.

Last checked: 16 October 2026

Comparison of Commelia and AYGOnet
Feature	Commelia	AYGOnet
Chat with visitors	YesWebsite widget	YesChat counselling
Email or mail counselling	YesYour own mailbox (IMAP/SMTP)	YesMail counselling with public/private-key encryption
WhatsApp	YesOne number per project, from the Team plan	Not stated by vendor
Other messengers (e.g. Threema, Instagram, Telegram, SMS)	YesThreema, one gateway ID per project	Not stated by vendor
Video counselling or video calls	No	Yes
Appointment booking	No	YesAppointment module
Shift planning for the team	YesAdd-on in Team, included in Organization: shifts, swaps and on-duty routing	YesRota planning
AI answers visitors and hands over to people	YesAuto mode with handover, from the Team plan	Not stated by vendor
AI reply suggestions for the team	YesIncluded in all plans	Not stated by vendor
Automatic translation of conversations	YesRead in your language, reply in the visitor's	Not stated by vendor
Personal data removed before AI and knowledge base	YesKnowledge drafts and summaries always; AI prompts optionally	Not stated by vendor
Visitors can delete their own messages	YesWhen ending a chat in the widget	Not stated by vendor
Hosting location stated	YesSwitzerland, or your own server	YesGermany
Security certification (e.g. ISO 27001)	YesHosted at Swiss ISO 27001-certified providers	YesISO 27001 (server)
End-to-end encryption	NoEncrypted in transit (TLS). Not end-to-end, because the AI assistant has to read messages	YesChat and video
Self-hosting on your own server	YesSource code available (FSL-1.1-ALv2)	Not stated by vendor
Prices published online	Yes	YesModular prices per counselling form and module

What sets Commelia apart

Built for social and health organisations: peer experts and professionals answer together in groups.
An AI assistant that answers from your briefing and approved knowledge base, and hands over on sensitive topics, crisis signals or when someone asks for a person.
Personal data is removed before knowledge entries and summaries are stored.
Hosted at Swiss ISO 27001-certified providers, or on your own server with the source code.
Visitors can delete their messages themselves, and shift planning makes sure someone is on duty.

Where AYGOnet may be the better fit

You need end-to-end encrypted chat and video counselling.
Appointments and evaluation are central to your service.
You want to book modules individually and only pay for what you use.
Hosting in Germany is a requirement.

In a nutshell

AYGOnet

AYGOnet is the right choice if end-to-end encrypted video counselling and evaluation are at the core of your service.

Commelia

Commelia is the right choice if you want to answer quickly on chat and messengers, let AI handle the routine and keep personal data out of AI and knowledge with built-in anonymization.

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How we compare

We only use information the vendors publish on their own websites. The sources are listed on each page.
Where we found no public information, we write “not stated by vendor”. That does not mean the feature is missing.
Products change. Please check the vendor's current information before deciding.
Have we got something wrong or out of date? Write to hello@commelia.com and we will correct it promptly.

Sources (vendor websites)

AYGOnet is a product of AYGOnet GmbH. Product names and trademarks belong to their respective owners. Commelia is not affiliated with AYGOnet GmbH. All information about AYGOnet comes from the vendor's public websites as of the date shown and is provided without warranty.