Commelia documentation

Commelia is a support chat for social and health organisations: counselling services, patient groups and peer communities. Web chat, email and WhatsApp land in one shared inbox. An AI assistant suggests replies or answers visitors itself, and hands over to people when it should.

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Shared inboxFilters, assignment, escalation, internal notes and saved replies.

Web chat widgetEmbed the chat, match your branding, ask intro questions.

WhatsAppConnect your WhatsApp Business number to the inbox.

ThreemaConnect your Threema Gateway ID to the inbox.

EmailTurn a support mailbox into conversations.

Groups & routing rulesSend each conversation to the right group, with automatic assignment.

Auto-translationTalk to visitors who write in a language you don't read.

AI assistantReply suggestions, rewrites, summaries and auto mode with handover.

Knowledge baseAnswers your team and the assistant can rely on.

Reporting & exportVolumes, response times, groups, active time and CSV exports.

Privacy & data protectionAnonymization, retention, GDPR export and deletion.

API & webhooksConnect your case management or CRM.