Commelia vs. respond.io

respond.io centres on messaging for sales and marketing: WhatsApp, Instagram, Facebook and TikTok in one inbox, with broadcasts, workflows and AI agents that qualify leads. Commelia centres on care: a website chat, email, WhatsApp and Threema, with AI grounded in your own knowledge and personal data kept out of it.

Last checked: 16 October 2026

Comparison of Commelia and respond.io
Feature	Commelia	respond.io
Chat with visitors	YesWebsite widget	Not stated by vendor
Email or mail counselling	YesYour own mailbox (IMAP/SMTP)	Yes
WhatsApp	YesOne number per project, from the Team plan	YesIncluding WhatsApp Business Calls
Other messengers (e.g. Threema, Instagram, Telegram, SMS)	YesThreema, one gateway ID per project	YesInstagram, Facebook, TikTok
Appointment booking	No	PartlyAI agents can manage bookings
Shift planning for the team	YesAdd-on in Team, included in Organization: shifts, swaps and on-duty routing	Not stated by vendor
AI answers visitors and hands over to people	YesAuto mode with handover, from the Team plan	YesAI agents answer FAQs and route to the team
AI reply suggestions for the team	YesIncluded in all plans	YesAI Assist from the Starter plan
Automatic translation of conversations	YesRead in your language, reply in the visitor's	Not stated by vendor
Personal data removed before AI and knowledge base	YesKnowledge drafts and summaries always; AI prompts optionally	Not stated by vendor
Visitors can delete their own messages	YesWhen ending a chat in the widget	Not stated by vendor
Hosting location stated	YesSwitzerland, or your own server	Not stated by vendor
Security certification (e.g. ISO 27001)	YesHosted at Swiss ISO 27001-certified providers	YesISO 27001 and GDPR compliance stated
Self-hosting on your own server	YesSource code available (FSL-1.1-ALv2)	Not stated by vendor
Prices published online	Yes	YesPlans from USD 79 per month with yearly billing

What sets Commelia apart

Built for social and health organisations: peer experts and professionals answer together in groups.
An AI assistant that answers from your briefing and approved knowledge base, and hands over on sensitive topics, crisis signals or when someone asks for a person.
Personal data is removed before knowledge entries and summaries are stored.
Hosted at Swiss ISO 27001-certified providers, or on your own server with the source code.
Visitors can delete their messages themselves, and shift planning makes sure someone is on duty.

Where respond.io may be the better fit

You use messaging for lead generation and sales, including broadcasts.
You want WhatsApp Business Calls and VoIP in the same thread.
You want a vendor with ISO 27001 certification.
You want to build workflows and connect them to other tools.

In a nutshell

respond.io

respond.io is a good match if you run messaging-led sales or marketing, with broadcasts, workflows and many social channels.

Commelia

Commelia is a good match if you run a counselling or support service, need groups of professionals and peers, and want hosting in Switzerland and built-in anonymization.

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How we compare

We only use information the vendors publish on their own websites. The sources are listed on each page.
Where we found no public information, we write “not stated by vendor”. That does not mean the feature is missing.
Products change. Please check the vendor's current information before deciding.
Have we got something wrong or out of date? Write to hallo@commelia.ch and we will correct it promptly.

Sources (vendor websites)

respond.io is a product of respond.io. Product names and trademarks belong to their respective owners. Commelia is not affiliated with respond.io. All information about respond.io comes from the vendor's public websites as of the date shown and is provided without warranty.