Commelia vs. Crisp

Crisp is a broad support suite: chat widget, shared inbox, knowledge base, CRM, video chat and co-browsing, with an AI agent trained on your content. Commelia is narrower and made for counselling and support services: shift planning, agent groups, Threema and built-in anonymization.

Last checked: 16 October 2026

Comparison of Commelia and Crisp
Feature	Commelia	Crisp
Chat with visitors	YesWebsite widget	YesChat widget
Email or mail counselling	YesYour own mailbox (IMAP/SMTP)	Yes
WhatsApp	YesOne number per project, from the Team plan	YesListed among the channels
Other messengers (e.g. Threema, Instagram, Telegram, SMS)	YesThreema, one gateway ID per project	YesMessenger, Instagram, Telegram, SMS and more
Video counselling or video calls	No	YesVideo and audio chat, co-browsing
Shift planning for the team	YesAdd-on in Team, included in Organization: shifts, swaps and on-duty routing	Not stated by vendor
AI answers visitors and hands over to people	YesAuto mode with handover, from the Team plan	YesAI agent trained on your website, PDFs and knowledge base
AI reply suggestions for the team	YesIncluded in all plans	YesSmart replies, summaries and copilot
Automatic translation of conversations	YesRead in your language, reply in the visitor's	YesOver 50 languages
Personal data removed before AI and knowledge base	YesKnowledge drafts and summaries always; AI prompts optionally	Not stated by vendor
Visitors can delete their own messages	YesWhen ending a chat in the widget	Not stated by vendor
Hosting location stated	YesSwitzerland, or your own server	YesMost data on DigitalOcean servers in the EU (NL, DE)
Security certification (e.g. ISO 27001)	YesHosted at Swiss ISO 27001-certified providers	Not stated by vendor
Self-hosting on your own server	YesSource code available (FSL-1.1-ALv2)	Not stated by vendor
Prices published online	Yes	YesFree plan; paid plans from USD 45 per month

What sets Commelia apart

Built for social and health organisations: peer experts and professionals answer together in groups.
An AI assistant that answers from your briefing and approved knowledge base, and hands over on sensitive topics, crisis signals or when someone asks for a person.
Personal data is removed before knowledge entries and summaries are stored.
Hosted at Swiss ISO 27001-certified providers, or on your own server with the source code.
Visitors can delete their messages themselves, and shift planning makes sure someone is on duty.

Where Crisp may be the better fit

You want a free plan to start with and flat, published prices.
You want video and audio chat or co-browsing on your website.
You want a built-in CRM and automation workflows.
You want to translate messages into over 50 languages.

In a nutshell

Crisp

Crisp is a good match if you want a flexible, low-cost all-in-one suite with a free plan, video chat and a built-in CRM.

Commelia

Commelia is a good match if you care for people in sensitive situations and need Swiss hosting, personal data kept out of AI and knowledge, and shift planning for your team.

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How we compare

We only use information the vendors publish on their own websites. The sources are listed on each page.
Where we found no public information, we write “not stated by vendor”. That does not mean the feature is missing.
Products change. Please check the vendor's current information before deciding.
Have we got something wrong or out of date? Write to hallo@commelia.ch and we will correct it promptly.

Sources (vendor websites)

Crisp is a product of Crisp. Product names and trademarks belong to their respective owners. Commelia is not affiliated with Crisp. All information about Crisp comes from the vendor's public websites as of the date shown and is provided without warranty.